The money did not go, and that must be known
When a payment attempt fails, whoever tried to pay is told on all three routes: inside the app, by email and by browser push. This notice is marked as not suppressible, so nobody's channel settings are consulted before it is sent.
How it is done today
A payment that fails quietly leaves the family believing the job is done, and it surfaces much later when a chase-up arrives, by which time nobody has tried again either.
How it works
- 1
A payment is attempted
The payment is attempted at the gateway and then comes back marked as having failed.
- 2
The transaction is looked up
The failed transaction is used to resolve who tried to pay, and no notice goes if that cannot be found.
- 3
It goes on all three routes
Inside the app, by email and by browser push: this notice is sent on every one of them.
- 4
Settings do not hold it back
Marked as not suppressible, it reaches the person even where they have switched routes off.
What runs on its own, what stays in your hands
What happens automatically
As the transaction is recorded as failed the system resolves who tried to pay and sends the notice at high priority, without waiting on anybody.
What you control
There is nothing to approve here, and that is the point of this one: it does not hang on anybody's preference or decision, because there is no good reason not to know the money failed to go.
What it looks like
Who uses it
- Used by:
- Parents
- Institution types:
- Coaching centres
- Schools
- Colleges
- Private tutors
- Online teaching platforms
Plan availability
- Starter৳499 a month, one classroom
- Standard৳20 per student per month
- CustomNegotiated
Frequently asked questions
Can this notice be switched off?
No. It is marked as not suppressible, so it is sent without the preferences being consulted at all.
Does it say why the payment failed?
No. It carries the classroom, the month and the amount. No reason code travels along with it.
Does it tell you to try again?
Not in this notice. It reports what happened rather than instructing anybody on the next step.