A mismatched token means no attendance and no recordings
Update webhook secret sits in the row menu for a Zoom account. Copy the secret token from Zoom's Event Subscriptions tab, paste it here and save, and the stored token is replaced so events arriving from Zoom start passing their check again.
How it is done today
Regenerating the secret token in Zoom's event subscriptions leaves ClassTablet holding the old one. Zoom's Validate step then fails, and after a class neither attendance nor the recording arrives, with nothing on screen to say why.
How it works
- 1
Get the token from Zoom
In Zoom, open Feature, Event Subscriptions and copy the secret token. This is what ClassTablet uses to tell that an event really came from Zoom.
- 2
Open the row menu
Under Dashboard, Settings, Zoom, open the three-dot menu on that account's row and choose Update webhook secret.
- 3
Save the new token
Paste the token into the field and save. When it is stored, the screen confirms the change and tells you to run validation again in Zoom.
- 4
Validate in Zoom
Go back to Event Subscriptions in Zoom and press Validate. The tokens now match, and attendance and recordings start arriving after classes again.
What it looks like
Who uses it
- Used by:
- platform
- Institution types:
- Coaching centres
- Schools
- Colleges
- Online teaching platforms
Plan availability
- CustomNegotiated
Frequently asked questions
Where do I find the webhook URL?
Copy webhook URL is in the same menu. It puts the address on your clipboard, ready to paste into Zoom as the event notification endpoint.
What stops working when the tokens differ?
Events from Zoom are rejected, so nothing arrives about a class starting or ending, who joined or left, or a recording becoming available.
Can I rename the account from here?
This screen is for the webhook secret token. The account's name is set when it is registered, and the table shows it under that name.