You find out the link is dead first
The link in the password recovery email opens the page for setting a new password. The password is typed twice so that a mistyping is caught before anything is saved, and once it is saved a route through to the sign-in page is offered.
How it is done today
Follow a stale or broken reset link in most software and you get a blank form. You only discover nothing happened after typing a password and submitting it.
How it works
- 1
Follow the link in the email
Tap the link in the password recovery email. It takes you straight to the right page.
- 2
See whether the link still works
A stale or broken link says so in place of the form, with a way to start the recovery again.
- 3
Type the new password twice
The same password goes in both fields, so a mistyping is caught before anything is submitted.
- 4
Go to the sign-in page
Once it is saved you are offered a route to sign in, where the new password works straight away.
What it looks like
Who uses it
- Used by:
- Students
- Teachers
- Parents
- Institution types:
- Coaching centres
- Schools
- Colleges
- Private tutors
- Online teaching platforms
Plan availability
- Starter৳499 a month, one classroom
- Standard৳20 per student per month
- CustomNegotiated
Frequently asked questions
What if the link has expired?
Instead of the password fields you get a clear message that the link no longer works, with a way to start again.
Why type the password twice?
So a mistyping is caught before it is submitted. Otherwise the password that gets saved is one you cannot reproduce.
Do I come here if I used a code on my phone?
No. On the phone route the new password is set on the same screen as the code, without a separate page.